Returns & Exchanges
We understand that it's harder to return orders right now, so we have extended our returns from 14 to 60 days. Please do get in touch via firstname.lastname@example.org if you have any questions or need help with a return. The policy is valid from the date of purchase and applies to all items purchased from the 16th March until further notice.
We want you to be happy with your purchase but if you’re not, we accept returns up to 14 days after you receive your order. Please follow the instructions below.
For hygiene reasons, pierced jewellery and earrings cannot be returned.
To return an order:
- Fill out the returns form and place in parcel (if this is missing please email us on email@example.com and we will send you one!)
- We only accept unused, unworn items with the tags attached
- We strongly recommend that you use a recorded service as we will not refund items lost in transit.
- Send to the below address:
Please Try on Garments with Care
- All returned items must have their original tags attached, be unworn, unwashed, undamaged and in their original packaging.
- No deodorant, make-up or perfume on returned garments.
- Please note items returned either damaged or without all the original tags attached will be sent back to you.
- Please remember that financial responsibility for the return is yours until it reaches us, so we recommend that you use a tracked delivery service.
- If a refund is required, we will process the refund using the same payment method that was used to make the original purchase.
Credit/Debit Card Refund Processing
- Once we have received your return, you will receive a notification confirming your refund by email.
- Your refund will be issued via the same payment method and in the same currency as your original purchase.
- We strive to process your refund up to 5 days of receiving your return package.
- Credit cards can take up to 10 days to post your refund to your credit card account.
Need help with your returns?
If you need help with your returns or exchanges, please send us an email at firstname.lastname@example.org